Emergency Repairs
If your problem is a genuine emergency then please contact the office as soon as possible.
Alternatively if this is out of hours or over the Christmas period please call our Emergency Maintenance Line.
Emergency Helpline - 0845 604 8562
Please note that any call out charge and material costs will have to be paid for.
We will endeavour to respond rapidly to your issue, however, we require the following details to enable us to act effectively to your problem.
1. Address of the property
2. Your full details , including phone number and name, if you are emailing on behalf of a tenant please provide details
3. Precise description and location of problem.
General Repairs
If you wish to report a repair to a property, please contact the office during normal working hours either by phone or email.
Telephone: 0115 925 4062 (Option 2)
Email: repairs@cpwalker.co.uk
Please have all relevant details with regards to the problem - e.g. if you have a problem with your boiler, ensure you have the make and model number and give a precise description of the problem you are experiencing.
If the problem is out of hours to reduce the risk of serious damage please consider the following ;
1. If a leak has occurred from plumbing, please locate the stop tap (normally under sink or in the cellar) and turn off the water.
2. If you smell GAS please contact Transco on 0800 111 999.
Please note that they will simply shut off the gas supply and will be unable to offer any other service.
3. If you have a break in and the property is insecure please contact the police to obtain a crime number. They will also provide a boarding up service that we will refund if the call is genuine and out of working hours.
4. If you have locked yourself out of the property please call either Jim Grey Locksmiths 0115 942 2315 or Easy Access Locksmiths 07990 545602 you will be responsible for payment, please do not attempt to break in to the property as you will also be charged for damage caused.
5. If your Electrics have failed please check to see if the whole street is affected as it may be an area fault. Alternatively please check the trip switch located on your fuse board.
You may wish to consider the following prior to contacting the office or call centre to report the repair.
Refer to your user manual for appliances, boilers etc. If these are not available in the property you may be able to download these from the internet.
Common Heating Tips and FAQs
1. Your Radiators are not getting Hot?
This may simply be that air is trapped in the radiator, in order to solve this radiators can be bled with a radiator key. This can easily be obtained from any hardware store, Wilkinson's, B&Q etc. As a tenant you are expected to do this.
After doing this you may need to repressurise your boiler, refer to the user manual with regards to this.
2. My boiler is not working?
If the boiler is an older style boiler, then a pilot light will be present. If this is not the case please refer to your manual and follow the instructions on how to re light this. If this fails please report this to the office.
If it is a Combination Boiler please check the following:
a. The boiler is turned on at the wall and at the boiler itself, checking the fuse in the spur if necessary
b. Check the pressure gauge on the boiler if this is below 1.5bar the boiler will need repressurising, please refer to manual
3. What happens if the power cuts off/my fuse board needs resetting?
If the power goes off in the house, first, check that there has not been a power cut in the area i.e. , have any other houses or your next door neighbour lost electricity. If so you may just have to wait a short while until it is turned back on.
Should it be just your particular house/flat please check your 'Fuse Board (consumer unit)
Initially reset the fuses . If this does not work please unplug all appliances and try again. If this works one by one plug the appliances back in turning them on at the socket, if the power cuts out again change the fuse in the appliance, if this does not work your appliance may be faulty and will require replacing.
4. What if my Shower / Bath blocks up
From time to time all showers and baths tend to clog up with hair and dirt.
It would be prudent to buy a small BATH PLUNGER, available at a very small cost, from Wilkinsons, to help deal with this.
PLUMBERS costs vary, but, are always expensive for such a trivial repair and will almost invariably be paid by the Tenants.
5. Vacuum Cleaner not working?
While it appears obvious, the bag often needs replacing for the vacuum cleaner to work. In addition vacuum cleaners with a long suction tube often become blocked with objects such as socks and hairclips etc.
Please make sure you have checked this before reporting the vacuum cleaner as faulty.
6. Washing Machine not working - Common faults
Before carrying out the following, always make sure the machine is switched off and un plugged.
1. Clothes stuck in washer and won't drain
Lower the grey hose at the rear of the machine down to ground level and drain in to a bucket/bowl when empty the door should then open
2. Water not draining
Please check the filter this is normally found at the front lower part of the machine - please be careful when undoing this as this contains water - have a bowl and towels to hand or if 2 persons present tip machine back a little to remove the filter
Please avoid using colour catchers these are increasingly becoming a problem as they can easily get wrapped round pump causing the machine to stop working, they also on occasions block the filters.
It is advisable to, on occasions, run a hot wash approximately 90 degrees, with more and more people now running washing cycles at low temperatures the soap powder does not break down and tends to collect in the bottom of the machine, resulting in clothing not washing properly.
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